IT Matters Four Foundational Pillars
Our commitment is to build quality products. We keep raising the bar to improve service levels. We encourage innovation by challenging the status quo. The 4 foundational pillars of our core values– Associates, Customers, Safety & Quality, and Innovation –guide us when it matters.
Our associates are the spirit of Kewaunee. We take care of our associates, so they take care of our customers. In a fast-changing world, we invest in up-skilling, re-skilling and new-skilling our associates. We train our associates to collaborate with the highest levels of integrity and ethics. We encourage our associates to be daring, question traditions, and seek rightful answers. We empower Kewaunee associates with decision making at all levels to deliver on customer obsession management. We are one family and proud of many associates having built long-term careers with us.
Customer Obsession Management (COM) is a way to life at Kewaunee. We delight 5,000+ customers by our obsession at all stages and touch points. We listen to our customers and learn from them. Every day we want to exceed our customers’ expectations. We strive to provide complete transparency in our business process. Everyone at Kewaunee understands our journey begins and ends with the customer. Therefore, our thoughts and actions focus on how we have customers for life!
SAFETY & QUALITY
Our motto is safety first and quality must. It reflects in our work culture, products and into our customers culture too. We work with leading industry bodies to incorporate safety and quality standards into our products. We promote safety awareness at all levels of the organisation. We make no compromises in building safe and high-quality products and in providing the services set to the highest standards. If we do it, we will do it well.
Innovation started our journey in 1906 and helps us to continue to delight our customers. As the future unfolds, at Kewaunee we are embracing Industry 4.0 into our daily lives. The future is first created in the labs, before it’s handed over to the world for general use. Using the digital levers, we are building state-of-the-art labs and continuously improving our core products and services. We are creating smart labs using technologies like Internet of Things (IoT), 3D modelling, and virtual and augmented reality. We are also helping labs reduce their carbon footprint, using intelligent tools, to build a beautiful world.