A Way of Life Customer Obsession Management
Customer obsession is a way of life at Kewaunee. We think customer first and work backwards.
At Kewaunee, customer experience is not the responsibility of a specific department but an obsession for every associate. We don’t view our customer interaction as a specific activity in time but a life-long journey. A journey that enriches our customers and us.
To go beyond principle and put into action, Kewaunee has a Customer Obsession Management (COM) team, which oversees every touch point with our customers. We analyse every customer interaction for the value delivered.