Operational Services

Managed Operations

Kewaunee offers flexible managed laboratory operations leveraging our domain expertise and implementation track record for over 5,000+ global customers. While you concentrate your resources on your core business, we take care of your day-to-day running of the laboratories.

Our team of seasoned infrastructure specialists (people), our rich repository of best practices (process), and a wide choice of the laboratory equipment and furniture (product) is available to ensure safety, efficiency, and business continuity of your business and personnel.

Backed by a robust governance program, Kewaunee managed lab services offers tailored engagement models best suited for your project scope and needs.

  • Laboratory infra management
  • Outcome based models : SAS
  • Build-Lease-Transfer (BLT) services
  • Annual maintenance contracts
  • Flexible people, product & process centric services tailored for you

Customer Facility Support Program

As part of Kewaunee’s CFSP program, we station a fully trained maintenance team at the client’s site. On-site team ensures maximum uptime of the laboratory infrastructure and extended performance and life of the instruments. Programs available under CFSP:

  • Annual Maintenance Contract
  • Priority Spares Program
  • Breakdown maintenance call

Kewaunee Global Customer Support Program

Kewaunee Global Customer Support program, KGCS, offers dedicated email and phone support for our customers. Besides providing support on-demand, KGCS team conducts regular proactive checks and audits to the laboratory infrastructure. Programs available under KGCS:

  • Dedicated email & phone support
  • Safety & usage reports
  • Kewaunee Green Guardian – IoT based monitoring

Managed Operations

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